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Luma Residential

2 properties researched across Dallas, TX (2)

Website 214-698-2180

56

avg score · F

Reputation summary
Poor, frequently cited for unresponsiveness and property deterioration.
Most common complaints
  • The elevator is consistently out of service, often for extended periods of time, and residents are rarely given updates
    ×1
  • There are constant maintenance issues — and I mean constant. I’m submitting requests almost every other week for differe
    ×1
  • My vehicle was broken into due to the gates not working. Nothing is secure about living here. None of the locks work to
    ×1
  • Security is essentially nonexistent. The gates do not function reliably — in fact, most of the time they do not function
    ×1
  • I’ve submitted multiple service requests (2–3 times) regarding cockroaches in my apartment. Maintenance has come out and
    ×1
  • The place has gone down exponentially since the new management took over about 6 months ago. The gates are always broken
    ×1
  • The door to our building is always broken (either we can’t get in, door is broken open, or the security lock doesn’t wor
    ×1
  • Ever since Luma Residential took over management at Everra Midtown Park, the property has gone downhill. The new managem
    ×1
Most common positives
  • Mr. Williams He is Awesome very respectful. He gets the job done. He goes into detail explains to you exactly whatever t
    ×1
  • William from the maintenance team was GREAT! He fixed the AC issue in no time and he was very helpul and explain what ha
    ×1
  • Alandra was awesome! She was very kind, knowledgeable about the property, and made the move-in process quick and easy fo
    ×1
  • I’ve had nothing but good experiences with William Castillo here. He responds to requests quickly, communicates clearly
    ×1
  • I've been living here for more than 3 years, and it's been a pleasant experience. Clean apartments with new and nice app
    ×1
  • I toured Everra Midtown Park Apartments with Alandra and she was so sweet and knowledgeable. She answered all of my ques
    ×1
  • The new management and staff has really made such a difference in living here. The William with maintenance was friendly
    ×1
  • Although I don’t usually do virtual tours I was in a crunch of time and had to make and exception I did not expect the f
    ×1

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